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Privacy Policy
This Privacy Policy explains how iWild Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains available privacy choices and how to make a data request.
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About this Privacy Policy
iWild Casino respects the privacy of players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information connected with the website, player accounts, casino services, payments, verification processes, promotions, customer support and related communications.
Contents
Personal information means information that identifies a person, or information that can reasonably be linked with an identifiable person. The information handled may depend on how a player uses the website, which services are used, the account features involved and the legal or security checks that apply.
By using the website or providing information, players should read this policy together with any notices shown at the time information is collected. Where a separate notice explains a particular service, that notice may provide additional information about how the relevant data is used.
The website may contain links to services or websites operated by other organisations. Those services may have their own privacy practices. Players should review the privacy information provided by any external service before submitting personal information through it.
Information we may handle
A casino website typically needs several types of information to open and operate an account, provide services, meet security requirements and respond to player enquiries. The information handled by iWild Casino may include the following categories:
- Account details, such as a player’s name, date of birth, residential information, username, account preferences and contact details provided during registration or account management.
- Verification information, including identity documents, proof of age, proof of address and other information needed to confirm an account or complete required checks. Documents may contain sensitive identifying details, so they should only be submitted through the designated secure process.
- Payment and transaction records, including deposits, withdrawals, payment method information, transaction history, account balances and information needed to investigate payment issues or unusual activity. Payment information may be processed through payment providers, and the website may not receive or store every detail held by those providers.
- Communications and support records, including messages, requests, feedback, complaints, account notes and information supplied when a player contacts customer support.
- Technical, device and usage information, such as internet protocol information, browser type, operating system, device identifiers, approximate location information, login events, pages viewed, interaction data and information about how the website is used.
- Cookie and similar technology data, including information about preferences, sessions, security functions, website performance and marketing choices.
- Information connected with responsible use of the services, account restrictions, safer gambling settings, activity monitoring or requests made by a player about their account.
Some information may be collected directly from a player. Other information may be received from payment services, identity and verification providers, fraud prevention services, technology providers or publicly available sources, where this is appropriate for operating the website, protecting accounts or meeting legal and security responsibilities.
Players should provide information that is accurate and keep account details up to date. Incorrect or incomplete information may affect the ability to access an account, complete verification, process a transaction or receive support.
Why information is used
Personal information is used only for appropriate business, service, security and compliance purposes. The main reasons for handling information may include:
- Creating, maintaining and administering a player account.
- Providing casino services, processing account activity and keeping service records accurate.
- Processing deposits, withdrawals and other account transactions, and investigating payment concerns.
- Verifying identity, age, account ownership and eligibility to use the services.
- Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion, abuse, technical attacks and other suspicious or unlawful activity.
- Meeting legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations that apply to the services.
- Providing customer support, answering questions, resolving complaints and communicating about account or service matters.
- Maintaining website security, testing systems, troubleshooting faults and improving the reliability, functionality and user experience of the website.
- Sending service messages, security alerts, account notices and other communications necessary to administer the relationship.
- Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Information may also be combined or analysed to understand general usage patterns, improve services, identify technical problems and help protect players and the website. Where practical, information may be used in a form that does not directly identify an individual for reporting, testing, analysis or service improvement.
Marketing communications are separate from essential account and service messages. A player may withdraw consent to marketing at any time. Opting out of marketing does not necessarily stop important communications about account security, transactions, verification, changes to services or other matters that must be sent to administer an account.
Sharing, security and retention
iWild Casino may share relevant information with service providers that help operate the website and provide its services. These providers may support payments, identity verification, fraud prevention, technology, hosting, communications, customer support, analytics, security or other necessary business functions. They are expected to handle information for appropriate purposes and according to applicable confidentiality and security requirements.
Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud or unlawful conduct; enforce applicable terms; respond to a valid legal request; or meet an obligation that applies to the services. Information is not intended to be shared more widely than reasonably necessary for the relevant purpose.
Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure communications, monitoring, authentication processes and restrictions on who can view information. No internet transmission or storage system can be guaranteed to be completely secure, so players should protect passwords and avoid sharing account credentials.
Information may be stored or processed using service providers in Australia or other locations, depending on the systems used to operate the website and services. Where information is handled by another provider, appropriate arrangements and safeguards may be used as required in the circumstances.
Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a player visits a website. They can help the website remember a session, keep security features working, recognise preferences, measure performance and understand how pages are used. Some cookies are necessary for core website functions, while others may support analytics, personalisation or marketing.
Cookie information may be connected with device and usage data, such as browser settings, approximate location, pages visited, login events and interactions with website features. This information can help maintain a reliable service, identify technical issues and improve website content.
Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be blocked, deleted or limited, although changing these settings may affect sign-in, security functions or the availability of some website features. Players should check their browser’s help information for instructions on managing cookies.
Your privacy choices and data requests
Depending on the circumstances and applicable privacy requirements, players may be able to request access to personal information held about them, ask for inaccurate information to be corrected, request deletion of information, or withdraw consent to marketing communications. Other privacy choices may be available in particular situations.
To exercise a data right or ask a privacy question, contact support@iwild-casino.best. Please explain the request clearly and include enough information to help locate the relevant account or records. For account security, reasonable steps may be taken to verify the identity of the person making a request before information is disclosed or changes are made.
- For access, ask for a copy or explanation of the personal information held about you.
- For correction, identify the information that is inaccurate, incomplete or out of date and provide the correct details where possible.
- For deletion, explain which information you would like removed. Deletion may be limited where records must be retained for legal, security, transaction, dispute or other legitimate purposes.
- To withdraw consent to marketing, state that you no longer wish to receive marketing communications. A request may also be made using an unsubscribe option included in a marketing message, where available.
Requests are considered in light of the information available, the nature of the request, account security and any obligations that apply. If a request cannot be completed in full, the reason may be explained where appropriate. A player may also contact support@iwild-casino.best with a concern about how personal information has been handled.
Players should review this policy from time to time because privacy practices may change as the website, services, technology or applicable requirements develop. The latest version published on the website will describe the current general approach to handling personal information.
